TERMS AND CONDITIONS

 

  

Conditions of Use

Cranberry Terms & Conditions

When you access this site, you acknowledge that you have read and agree to abide by the terms described below. If you do not agree to any of the terms listed below, you should exit this site now. Whilst Cranberry attempts to provide accurate information on this web site, it assumes no responsibility for accuracy. Cranberry may change the information on the site, or the products described, or the prices at any time without notice.

If this is your first order with Cranberry, welcome to our site. 

  • Cranberry are specialists  in the design and manufacture of unique, contemporary and stylish cards,  paper, envelopes and accessories.
  • Many products are manufactured by us in house and we supply a vast array of customers worldwide.
  • All products on our site manufactured by Cranberry are Copyrighted Designs, and these designs may not be copied lawfully or unlawfully.
  • The copying and duplication  of products, product images and site content without the express written permission of Cranberry Card Company Limited is strictly prohibited. To  request permission to use a product image on your own site, please send an email requesting this to Cranberry Card Company via the contact page . Cranberry Card Company Limited has the right to delete any customer from our website should you duplicate our products and or product images without express permission from the Company and you will no longer be able to purchase from Cranberry.
  • Cranberry supplies its items direct to the retailer or wholesaler, and no third party has been authorised to sell under our brand Cranberry Card Company Ltd. UK Registered Trademark UK0003106661
  • All images shown are  intended as a guide only and actual colours can vary slightly from images shown. Slight colour and shade variations may occur, so please contact us if you require a colour match.
  • Neither Cranberry nor any other person or company who has been involved in the creation or the maintaining of this site is liable for any direct, indirect, incidental,  consequential or other damages arising out of accessing or using this web site or any of the information contained in it.
  • While this web site may contain links to third-party sites, Cranberry is not responsible for the content of any linked sites. Cranberry provides these links as a convenience and does not endorse the companies or contents of any linked sites.
  • Cranberry no longer accept cheques as payment - We accept all major credit/debit cards and PayPal.   We also accept BACS payments, but please be aware that no goods will be dispatched until payment has been received in full. We do not accept American Express.
  • All goods remain the property of Cranberry Card Co until paid in full.
  • All specified sizes, weights and thickness are approximate. You must allow 1-3mm tolerance on products.
  • All products are subject to availability, and Cranberry reserve the right to substitute products if requested products are no longer available.
  • Cranberry reserves the right to amend prices at any time without prior notice. 
  • Once your order is processed by Cranberry, amendments and additions to orders will not be accepted.
  • Outside of the seven day cancellation period, the return of goods will only be accepted from you by prior arrangement (confirmed in writing); on payment of agreed handling charge (unless the goods were defective when delivered) and where the goods are fit for sale on return as they were on delivery. All costs of return (and replacement where appropriate) will be paid for by you.
  • We reserve the right to amend our terms and conditions at any time.

DELIVERY POLICY

  • Cranberry intends to ship all orders within 24- 48 hours from receipt of order. At busier times of the year, shipping times could be longer. If this is the case, you will be notified of delay by phone or email.
  • All orders received prior to 1pm will be dispatched same day subject to stock availability. Orders received after this time will be dispatched the following day.
  • Please note we do not work weekends or Bank Holidays, so any order received after 1pm Friday will be dispatched on the following Monday.
  • Orders are dispatched via  Royal Mail and/or DPD. You will be informed of a tracking number if applicable once your parcel has been shipped, so if you need to chase your  parcel, please track on the DPD or Royal Mail Website first before you  check with us.
  • Orders dispatched on a standard RM 48 service will not be shipped using a tracking service. If  your order is shipped this way, please allow a minimum of 5 days after dispatch before contacting us.
  • RM 48 standard shipping is £2.95 to UK Mainland
  • RM 48 Tracked shipping is £3.95 to UK Mainland
  • RM 24 is £5.75 to UK Mainland
  • RM 24 Tracked or DPD 24hr is £6.99 to UK Mainland
  • Additional shipping charges could apply to Scottish Highlands and non UK Mainland items. Shipping costs will also apply to Southern Ireland. Shipping costs to Europe and International also vary, and this cost is worked out on the weight of your goods. Again, you will be advised of the shipping costs prior to your order being dispatched and payment will be required in full before we dispatch your order.

RETURNS POLICY

 All goods returned to Cranberry if in a re-sellable condition are subject to a 10% handling charge unless the goods are defective. This charge is applied at the discretion of the Company. 

  • If you ordered the incorrect items, and the error is on your part, you will be responsible for the cost of sending the goods back to Cranberry. If the error was on our part, we will cover the return shipping costs. 
  • You are responsible for the re-packaging of the return goods to ensure all items are received back are in a re-sellable condition. If they are not in a re-sellable condition, you will be sent photographs of the item once the goods have been received at our offices, and no refund will be offered.
  • All goods must be packaged in the original packaging or must contain the original packaging if the packaging was damaged and also your order information.
  • All returns or exchanges must be received at our offices within 30 working days of receipt of original order and no later than 10 das after an RMA number has been issued.  Any goods received after this time unless prior agreement has been made with the company will waive the right of a refund. We cannot accept any goods back after 30 days.
  • A returns number must be allocated prior to any returns. Please note we will not accept any returns if a returns number has not been requested and approved by a member of the company. Failure to comply with this will mean we will be unable to accept the goods back and no refund/credit will be offered.

CANCELLATION

  • Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you. 
  • The returns address is: RMA Department, Cranberry Card Company, 3 Chapel Road, Llanharan, Rhondda Cynon Taff. CF72 9QA 
  • For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. 
  • You should be aware that once we begin the delivery process, you will not be able to cancel any contract      you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order,  we will refund the relevant part of the purchase price for that item. 

 
 

We may amend these terms and conditions at any time without prior notice. Please check this page regularly to ensure you continue to abide by the terms and conditions.